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Nothing can quite replace the true value of a face-to-face business meeting — but video meetings can come pretty close. At VoIP Xchange 360, we offer more than business VoIP voice services. We offer comprehensive communication solutions for small- to medium-sized businesses. Through our video meeting services, you can host a video meeting with up to 200 participants simultaneously — whether it be with clients, employees, or both. You’ll also receive the tools to host scheduled webinars, share your screen, control other desktops remotely, and record meetings through one easy-to-use service.

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Whether your business only needs to field and make 100 calls in a given day or 1,000’s, our call flow manager services make life simpler and more organized. Our call flow manager features an advanced call management portal, auto attendants, call hunting groups, geographic and time of day routing, and audio file management. Each and every aspect of the call flow manager is a powerful tool to help you organize calls, handle volume appropriately, and ensure that calls get exactly where they need to be like magic. Call flow manager at VoIP Xchange 360 is an excellent way to save money and simplify your businesses’ communications.

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Receptionist console is a browser-based app that helps you intuitively and intelligently manage live calls in real time. This provides your business with one centralized place to control every live call to ensure smooth and seamless operations. And, because the receptionist console for your VoIP phone system is browser-based, you can log in and access it as long as you have an internet-connected device with a web browser. Streamlining and organizing the flow of live calls to and from your business has never been easier than it is with our receptionist console aspect of our VoIP phone systems.

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Call recording for your VoIP phone system is an incredibly powerful and useful tool for your business. You can use the recordings to help improve the training of new employees, recall helpful client information and requests, improve overall customer service, and so much more. Our call recording services at VoIP Xchange 360 can record inbound and outbound calls for one or more employees all while complying with any and all regulations. Administrators (often the business owner or IT specialist) can manage call recordings and set up call recording for all the users necessary.

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Our call center services for your VolP phone system include all of the major benefits of the call flow manager service, but with an additional focus: scalability. All of the voice and data telecommunication solutions offered at VoIP Xchange 360 were created with scalability, simplicity, and cost-effectiveness in mind. But, the call center services aspect takes scalability to a whole new level. Call center helps scale your call queueing systems to meet the exact needs of your business. Whether you are consolidating your businesses’ focus or exploding in growth, call center gives you the flexibility to scale your communications up and down as needed.

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Hunt groups are a fantastic aspect of our VoIP phone system services. Hunt groups help to route incoming calls to two or more extensions based on availability. Let’s say that someone is trying to get in touch with someone in a specific department. A hunt group will automatically call the first person on the list. After a few rings, if they don’t answer, it will intelligently switch to the next extension on the list until someone is ultimately reached or a message can be left. Hunt groups provide a more premium user experience to make sure that every client or customer calling your business has the best chance of getting in contact with someone who can help — all without any effort on your part.

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VoIP Xchange One is every business owner’s dream. Instead of having countless numbers for you and your customers to try and wrap your heads around, your business has one single telephone number. This means that no matter who is calling out from your business, the telephone number will always display as the one number that you’ve chosen to represent your business. This makes it easier for employees to provide clients and customers with contact information and it makes it significantly easier for customers when there is one universal number to contact your business. Additionally, VolP Xchange One gives you the power to seamlessly transfer your live call between devices. Move your call to another office phone or a mobile device without any interruption or disconnections.

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Whether you realize it or not, almost everyone has used some form of an auto attendant aspect of a VoIP phone system. An auto attendant is essentially an automated receptionist who helps route incoming calls to the appropriate location. They are the systems that tell the caller to press a specific number to speak with the so-and-so department. When properly utilized, the auto attendant service at VoIP Xchange 360 can make for a superior experience for both your business and your customers. Ensure every caller speaks with the team member they need to with auto attendant services.